77cv Privacy Policy — Your Data Is Safe With Us

1. Introduction

77cv (referred to as "we", "77cv", or the "Platform") is an online gaming and betting platform serving users in Bangladesh and across South Asia. This Privacy Policy ("Policy") explains what information we collect about you through our website, mobile application, and other services, how we use it, and the measures we take to protect your privacy.

Your trust in 77cv is our greatest asset. That is why we are committed to handling your personal information with complete transparency. This Policy is written in plain, accessible language so you always know where your data goes.

• This Policy applies to all services provided through 77cv.app.
• Any changes to the policy will be posted on the website, with the effective date updated accordingly.
• For any questions, you can reach us at [email protected].

2. Information We Collect

77cv collects your information in several ways. Below is a detailed breakdown by category — what data is collected and why.

Registration Data

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• Username and password (stored in encrypted form).

KYC Verification Information

• A copy of your National ID or passport.
• Proof of address document (utility bill or bank statement).
• Selfie or photo (for identity verification).

Transaction & Financial Information

• Deposit and withdrawal history.
• Payment method details (bKash, Nagad, Rocket number).
• Records of betting and gaming activity.

Automatically Collected Information

3. How We Use Your Information

77cv uses collected data only for specific, legitimate purposes. Every reason for using your information is transparently outlined below.

• Account Management: To create, verify, and secure your account.
• Service Delivery: To keep gaming, betting, deposit, and withdrawal services running.
• Customer Support: To respond to your questions and complaints and to resolve issues.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Platform Improvement: To analyze usage patterns and improve service quality.
• Bonuses & Promotions: To send you relevant offers and updates (you can opt out at any time).

4. Information Sharing & Disclosure

77cv may share your personal information with third parties only in very limited circumstances. Below is a detailed breakdown of when and with whom your information may be shared.

• Payment Processor: Necessary payment details are shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
• Legal Authorities: Data may be disclosed in response to a valid court order or government directive.
• Security Services: Anonymous data analysis with specialist partners for fraud detection and prevention.
• Advertisers: 77cv never shares your information with anyone for advertising purposes.
• Data Broker: 77cv does not work with any data brokers or information resellers.

All third parties we work with are bound by strict confidentiality agreements and may only use your information for the specific purpose for which it was shared.

5. Cookie Policy

Cookies and similar tracking technologies are used when you access the 77cv website and app. Cookies are small text files stored in your browser that help improve your experience.

Cookie Type

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Performance Cookies: To analyze which sections of the platform are used most.
• Analytics Cookies: To understand usage behavior — you have the option to turn this off.

6. Data Security

77cv follows industry-standard security practices to protect your information. Our technical team monitors systems 24/7 to detect and address potential threats before they escalate.

• All data stored with 256-bit AES encryption.
• Secure data transmission via TLS 1.3 protocol.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Automatic account lock on suspicious login attempts.
• Strict data access policies and training for all staff.

Please note that no method of transmission over the internet is 100% secure. To protect your account, always use a strong password and never share it with anyone.

7. Data Retention Period

77cv retains your information only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of active account use and 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 5 years (in accordance with financial regulations).
• KYC Documents: 5 years after verification, or longer if required by law.
• Customer Support Contact: Up to 2 years after last contact.
• Marketing Information: Until you withdraw your consent.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

8. Your Rights

77cv respects your right to data protection. The following rights belong to you and can be exercised at any time.

9. Protection of Minors' Data

77cv is an adults-only gaming and betting platform. Use by anyone under the age of 18 is strictly prohibited, and we do not knowingly collect information from minors.

• No one under the age of 18 may register.
• Any data collected from a minor will be deleted immediately.
• Age is verified during the KYC process.
• Parents can report suspicious accounts.

If you become aware that a minor is using 77cv, please notify our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming View Page.

10. Changes to Privacy Policy

77cv reserves the right to update this Privacy Policy when necessary. You will be notified of any changes through the methods described below.

• The effective date on the website will be updated.
• For significant changes, notice will be provided by email or through the platform.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure.

We recommend reviewing this page regularly to stay up to date with the latest Policy.

11. Contact & Complaints

For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

• Email: [email protected] (for privacy-related requests and complaints)
• Live Chat: Log in to the platform and contact us directly.
• Response Time: Responses are typically provided within 7–14 business days.
• Data Protection Officer: [email protected] (for formal data requests)